Service Outages/Interruptions

• How do I stay connected through service outages?
• How do I contact Business Customer Service?
• Who should I contact if I have a service issue or need repair?
• How can I check if there is an outage?

Internet FAQs

• How do I check my ONT (Optical Network Terminal) for connectivity?
• What is a VPN?
• What is DNS? What is reverse DNS?
• What is ARIN and do I need to register?
• What happens to my IP address if I move or change my Internet Service Provider (ISP)?
• What is the difference between a "single static IP" and a "block" lease?

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Manage Your Internet Service

• Troubleshooting Internet issues
• How do I return equipment?
• Order and set up your static IP address
• About your static IP address
• Troubleshooting your router
• Access, reset or change your router password

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