A service level agreement is a legally binding contract between a customer and a service provider that specifies the terms and technical specification/required performance parameters of the provided service. Examples may include parameters such as data transfer rate minimums, acceptable latency/jitter, service uptime, and other factors depending on the type of service and the terms of the agreement.
Articles in this section
- How do I check my ONT (Optical Network Terminal) for connectivity?
- What is a VPN?
- What is DNS? What is reverse DNS?
- What is ARIN and do I need to register?
- What happens to my IP address if I move or change my Internet Service Provider (ISP)?
- What is the difference between a "single static IP" and a "block" lease?
- Do IPv6 and IPv4 addresses look different?
- What is IPv6, and do I need it?
- What is the difference between a dynamic IP and static IP?
- Why would I need a static IP address?