Access, reset or change your router password

If you’re using our Managed Wi-Fi service and you’re having issues with your Managed Wi-Fi router, please feel free to reach out to our Business Technical Support Team at 833-393-6857. 


Best Practice for Passwords 

Password requirements are  

  • Length: 8 to 63 characters  
  • Allowed Characters: Alphanumeric, case-sensitive, printable characters 
  • Not Allowed Characters: ?, ", $, [, \, ], + 


Primary SSID Password  

It is critical to make primary SSID password “strong”, which means   

  • Make it difficult to guess and ideally using a random password generator.  Do not use information clearly associated with the business.  
  • Use a unique password for the primary SSID. Do not reuse passwords or model after passwords for other accounts. This practice can lead to your password ending up on a breached password list, making it one of the default “bad” passwords a hacker will try in a brute-forcing attack. 


Guest SSID Password  

The best Guest SSID passwords are easy to tell a customer.  For example, use a clever phrase associated with the business.